Meet Our Team
Get to know the people behind jet5holiday — the leaders who shape our guest experience, guide our branches, and keep everything running smoothly.
Leadership
| Photo | Name & Role | Location | Key Responsibilities | Contact |
|---|---|---|---|---|
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Lee Xue Ling General Manager |
Kuala Lumpur (HQ) |
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leexl-wp23@student.tarc.edu.my |
| Xue Ling steers jet5holiday with a guest-first mindset, ensuring that every decision keeps warmth and hospitality at the core. She is responsible for setting the long-term vision of the brand, balancing growth with quality, and aligning multiple branches under a single strategy. Since joining at the brand’s founding in 2020, Xue Ling has guided the company through steady expansion while preserving its boutique and personal touch. Under her leadership, guest satisfaction ratings have remained consistently high, and the company has earned recognition for innovative yet heartfelt hospitality. Known for her approachable style, Xue Ling often engages directly with guests and staff, believing that meaningful insights come from listening first-hand. Looking ahead, her ambition is to see jet5holiday expand regionally into new destinations while continuing to feel like “home” for every traveler. | ||||
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Piryaa Gan Operations Manager |
Langkawi |
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piryaagp-wp23@student.tarc.edu.my |
| Piryaa ensures that jet5holiday runs like clockwork, from the first guest check-in to the last housekeeping detail. Based in Langkawi since 2021, she oversees daily branch operations, builds efficient processes, and ensures compliance with safety standards. Piryaa’s leadership was crucial in implementing new systems that reduced check-in times and improved service consistency across all branches. Known for her calm and dependable style, she mentors staff to deliver frictionless experiences while maintaining morale on the ground. With a background in hospitality management, she understands that the little details — from a seamless room turnaround to a warm welcome — shape the entire guest journey. Piryaa looks forward to embedding more eco-friendly practices into operations, ensuring that smooth service also aligns with sustainability goals. | ||||
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Roshini A/P John Yelankovan Marketing Manager |
Kuala Lumpur (HQ) |
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roshinijy-wp23@student.tarc.edu.my |
| Roshini gives jet5holiday its voice. Since joining in 2022, she has crafted campaigns that reflect the brand’s personality and resonate with real traveler stories. She is responsible for shaping brand strategies, managing digital and social platforms, and building collaborations that have grown awareness across Southeast Asia. Under her leadership, social engagement tripled and direct bookings rose sharply thanks to authentic, story-driven campaigns. Passionate about blending data insights with creativity, Roshini ensures every message feels relatable and true to guests. Her work goes beyond promotion — it builds trust, sparks curiosity, and creates memorable first impressions long before guests arrive. Looking forward, Roshini aims to expand jet5holiday’s voice globally, partnering with travel influencers and eco-tourism brands to bring the company’s values to a wider audience. | ||||
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Teh Jia Chin Finance Manager |
Kuala Lumpur (HQ) |
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tehjc-wp23@student.tarc.edu.my |
| Jia Chin is the guardian of jet5holiday’s financial health. Since 2021, he has managed budgets, forecasts, and compliance, guiding the brand through periods of recovery and growth with a steady hand. His sharp financial controls helped maintain profitability even in challenging travel seasons, while still allowing investments in new branches and guest experience upgrades. Jia Chin works closely with other managers to allocate resources wisely, ensuring every decision ties back to guest satisfaction and sustainable growth. More than crunching numbers, he translates data into practical insights that give the leadership team confidence to innovate. His proudest achievement has been creating a stable yet flexible financial framework that lets the brand grow with resilience. In the future, Jia Chin aims to bring in predictive analytics and digital finance tools to further strengthen decision-making. | ||||
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Sin Yong Ann HR Manager |
Kuala Lumpur (HQ) |
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sinya-wp23@student.tarc.edu.my |
| Yong Ann is at the heart of jet5holiday’s people culture. Joining the company in 2020, she has built programs that improved staff retention and launched training initiatives that empower employees to deliver their best. He oversees hiring, onboarding, and development, while also driving engagement and wellbeing initiatives across all branches. Yong Ann believes that happy employees create happy guests, and he designs initiatives — from workshops to team retreats — that ensure values are lived every day. His approachable nature and dedication to inclusivity have made him a trusted mentor. He is proud of shaping jet5holiday into not just a great place to stay, but also a great place to work. Looking ahead, Yong Ann plans to establish a leadership academy within the company, preparing future managers to sustain the brand’s culture as it grows. | ||||
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Torger Wolff IT & Systems Manager |
Kuala Lumpur (HQ) |
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torger@jet5holiday.com |
| Torger is the architect behind jet5holiday’s seamless digital experience. Since 2021, he has led the development of the company’s booking platform and IT infrastructure, launching the official web app that boosted direct bookings by 50%. His focus on cybersecurity and system reliability ensures that guests can book and stay with complete confidence. Though much of his work happens behind the scenes, its impact is felt whenever technology “just works” — from smooth reservations to glitch-free in-room systems. Torger is proud of building a tech backbone that staff and guests can trust without thinking twice. Looking forward, he is eager to integrate AI-powered personalization and smart-room features, keeping jet5holiday at the cutting edge of hospitality technology. | ||||
Operations & Guest Services
| Photo | Name & Role | Location | Key Responsibilities | Contact |
|---|---|---|---|---|
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Haris Zulkifli Branch Manager |
Langkawi |
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haris@jet5holiday.com |
| With 9+ years in resort operations, Haris blends warm service with precise standards. He leads the Langkawi team through clear rhythms (briefings, spot checks, end-of-day reviews) and partners closely with the Ops Manager to keep stays smooth during peak seasons. Guests know him for quick turnarounds and thoughtful upgrades on special occasions. | ||||
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Nadia Farhana Guest Relations Lead |
Kuala Lumpur (HQ) |
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nadia@jet5holiday.com |
| Nadia connects the dots between digital touchpoints and on-site care. She tracks sentiment, prompts timely follow-ups, and personalizes arrivals — from baby cots to anniversary decor. Her calm, empathetic style has lifted post-stay ratings and repeat bookings across branches. | ||||
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Melissa Tan Xin Ling Housekeeping Supervisor |
Penang |
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melissa@jet5holiday.com |
| Melissa leads with checklists and coaching. She uses quick visual audits and guest feedback to keep rooms spotless while cutting waste (water-wise laundry, refillable amenities). Her training playbooks have reduced turnaround variance by over 25%. | ||||
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Marco Tan F&B Executive |
Bali |
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marco@jet5holiday.com |
| Marco curates light, travel-friendly menus and collabs with local roasters and bakers. He balances cost with quality, tracks guest favorites, and introduces limited-time menus that celebrate each destination — think island-fresh bowls and sunset mocktails. | ||||
Technical & Support Services
| Photo | Name & Role | Location | Key Responsibilities | Contact |
|---|---|---|---|---|
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Cruz Dimarco IT Support Specialist |
Kuala Lumpur (HQ) |
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cruz@jet5holiday.com |
| Cruz Dimarco is the go-to problem solver for everything tech-related at jet5holiday. Known for his calm approach and quick hands-on solutions, he ensures both staff and guests enjoy seamless digital experiences. From fixing minor glitches to monitoring cybersecurity, Cruz keeps systems reliable and secure every day. With a background in IT infrastructure and customer support, he bridges the gap between technology and hospitality, making sure that digital tools empower service rather than complicate it. Looking forward, he aims to implement smarter support systems that anticipate issues before they arise, ensuring the team and guests are always connected and cared for. | ||||
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Aina Sofea Reservation Specialist |
Kuala Lumpur (HQ) |
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aina@jet5holiday.com |
| Aina is the first point of contact for most guests, guiding them through seamless booking experiences. She ensures accuracy in reservations, manages multiple OTA platforms, and personalizes requests such as family stays or business packages. Her efficiency and attention to detail have improved booking accuracy and reduced overbookings. Aina’s goal is to expand jet5holiday’s reservation system with multilingual support to cater to a broader international audience. | ||||
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Kelvin Wong Maintenance Supervisor |
Penang |
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kelvin@jet5holiday.com |
| Kelvin ensures that every facility remains safe, functional, and welcoming. His expertise spans from electrical systems to plumbing, with preventive maintenance schedules that keep guest disruptions minimal. Under his supervision, Penang branch has reduced emergency breakdowns by 40%. Kelvin is also committed to eco-efficiency, introducing LED retrofits and water-saving devices across branches. | ||||
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Siti Nurul Customer Support Officer |
Remote |
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siti@jet5holiday.com |
| Siti provides remote assistance to guests before, during, and after their stays. She handles inquiries with empathy and professionalism, ensuring issues are resolved quickly. By tracking guest feedback, she helps management identify recurring service improvements. Known for her patience and responsiveness, Siti aims to enhance the guest support platform with live chat automation tools while keeping the human touch intact. | ||||