Lee Xue Ling
General Manager • Kuala Lumpur (HQ)
- Leadership
- Guest Experience
- Strategy
Leads cross-branch strategy and keeps guest delight at the center of every decision.
Crafted Stays. Curated Stories.
At jet5holiday, every location is handpicked and every moment is tailored—because your story deserves more than ordinary.
Discover Our Journey
Not Just a Holiday.
jet5holiday was built for dreamers who crave more than just check-ins and check-outs. From sunrise dips to sunset hikes, we curate travel the way it should feel — free, effortless, unforgettable.
Our team handpicks every location to make sure your journey has rhythm — not just stops. Whether it's coastal vibes or city pulse, we craft stays that stay with you.
Explore MoreCrafting Journeys That Last.
People, Not Just Places
From the very beginning, our vision was never about buildings or rooms — it was about people. The warmth of our team became the soul of jet5holiday, making each stay more than just a booking. Guests remember not just where they slept, but who made them feel at home. That human connection is what shaped the foundation of our journey.
Moments That Stay With You
Travel is made of little details: sunsets by the pool, laughter over shared meals, and the stillness of mornings by the sea. We realized that the magic lies in capturing these small, fleeting moments. Each branch was designed with these memories in mind, ensuring that guests carry home more than souvenirs. What they truly take back is a story worth retelling.
A Welcome Beyond Check-in
The check-in desk isn’t just a process — it’s a first impression. Our staff are trained not only to assist but to welcome, with a smile that carries sincerity. From offering local tips to learning guest names, every welcome becomes personal. We believe this is how ordinary arrivals transform into extraordinary beginnings.
Elegance in Every Corner
Our design philosophy is simple: elegance that feels effortless. From the polished lobby floors to subtle touches in every room, we create spaces that whisper luxury without shouting it. The balance of comfort and class ensures that every corner feels intentional. It’s a place where travelers instantly know they belong.
Journeys Intertwined
We see every guest as part of our continuing journey. Their feedback, stories, and return visits help shape our next steps. For us, travel is not a transaction but a relationship that grows stronger with time. The paths of our team and our guests are beautifully intertwined, each one inspiring the other to keep exploring.
Where Hospitality Comes Alive
A story is not complete without movement, sound, and energy — that’s where our journey comes alive. This is the chapter where experiences are not only seen but felt, where hospitality meets imagination. The video captures the rhythm of jet5holiday: dynamic, alive, and always welcoming. It is here that past, present, and future blend into a living promise to our guests.
Milestones of Our Story
2020
Our First Escape
We didn’t start with grand ambitions. Just a small group of locals passionate about travel, nature, and thoughtful hosting. Our very first branch opened quietly in Langkawi — cozy beachfront villas surrounded by coconut trees and sea breeze. Guests who stayed back then still return, reminding us that heartfelt hospitality matters more than hype. That year, our only goal was to make every stay feel like home, only sunnier.
Our Team
Meet the people who craft every stay with care, comfort, and a little magic.
Piryaa Gan
Operations Manager • Langkawi
- Daily Ops
- Efficiency
- Safety
Runs day-to-day operations across branches for smooth check-ins and zero-hassle stays.
Roshini A/P John Yelankovan
Marketing Manager • Kuala Lumpur (HQ)
- Brand
- Social
- Campaigns
Tells our story through content and campaigns that match real guest moments.
Teh Jia Chin
Finance Manager • Kuala Lumpur (HQ)
- Budget
- Forecast
- Compliance
Keeps our numbers healthy so we can keep investing in better guest experiences.
Sin Yong Ann
HR Manager • Kuala Lumpur (HQ)
- Talent
- Training
- Culture
Builds a strong team culture and empowers our frontline heroes.
Torger Wolff
IT & Systems Manager • Kuala Lumpur (HQ)
- Web App
- Security
- Support
Owns our booking platform and ensures tech is invisible—but always reliable.
Our Values
The principles that shape every stay—from how we host to how we build.
Sustainability
Solar where we can, water-wise systems, and local sourcing—comfort that’s kinder to the planet.
Guest-Centric
Your preferences lead. From check-in to checkout, we design around what feels effortless.
Diversity & Warmth
We welcome every traveler and celebrate local culture—stays that feel true, inclusive, and human.
Thoughtful Innovation
Tech that disappears into the background—secure, reliable, and built for smoother journeys.
AWARDS & RECOGNITION
Because hospitality done right gets noticed.
From design accolades to guest-voted honors, our teams keep earning recognition across Asia. These moments aren’t the goal—they’re a by-product of putting people first and crafting stays that feel effortless.
World Luxury Hotel Awards – Winner 2024
Best Luxury Family Resort, Kuala Lumpur, Malaysia
MUSE Hotel Award – Winner 2023
Recognized for design excellence and guest experience
Travel Weekly Asia Readers' Choice Awards 2022
Best Upscale Hotel – Asia Pacific
HAPA Awards Malaysian Series 2023–2024
Top 20 Hotels & Resorts and 5-Star Recognition
World Islamic Tourism Award (WITA) 2023
Best Muslim Friendly Resort Hotel
Tripadvisor Travellers’ Choice Hotel Awards 2024
Guest-rated excellence in service & hospitality
Experience jet5holiday
From cultural touches to curated comforts, discover what makes every stay unforgettable.
Our Event Stories
From weddings to world-class conferences, jet5holiday has hosted unforgettable experiences that bring people together.
Corporate
Gatherings
Private
Celebrations
Weddings
Bar & Nights
Live Music
CharityGuest Voices & Recognition
We’re grateful to our guests and partners whose trust and support make jet5holiday unforgettable.
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Awards & Recognitions
Our Mission & Vision
What drives Jet5Holiday — the promise behind every welcome, every stay, every journey.
“To craft meaningful journeys where comfort meets culture, ensuring every Jet5Holiday guest feels valued, inspired, and truly at home—wherever they go.”
“To be Asia’s most trusted travel and hospitality brand, celebrated for innovation, eco-conscious practices, and experiences that inspire generations of explorers.”
Excellence in Service — We go beyond expectations with warmth and precision.
Authentic Cultural Immersion — We honor local traditions and celebrate diversity.
Sustainability at Heart — We design for tomorrow, not just today.
Innovation-Driven Hospitality — We keep evolving to serve you better.
Integrity & Trust — We do the right thing, transparently and consistently.
“We promise seamless stays, personalized care, and transparent practices—always putting your satisfaction and well-being first.”
Experience the Essence of Jet5Holiday
Step inside our world of crafted escapes. This video captures the spirit of hospitality, luxury, and heartfelt service that define every stay with us.
Anniversary Celebration
An anniversary isn’t just about looking back — it’s about cherishing the journey and embracing the future.
Join us on 23rd September 2025, as we celebrate 5 incredible years of Jet5Holiday —a journey defined by luxury travel, unforgettable hospitality, and cherished memories. Be part of our grand anniversary event and make this milestone one to remember.
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Partners & Sponsors
We’re proud to collaborate with trusted travel platforms, payment providers, sustainability groups, and technology partners.
Discover More with Jet5Holiday
Thank you for exploring our story. To learn more about our exclusive packages and crafted escapes, download our Jet5Holiday Flyer.